Refund & Return Policy

🔁 Returns

At UsYours, we want you to be satisfied with your purchase.

If you are not completely happy with your order, you may request a return within 14 days of receiving your item.

To be eligible for a return:

✔ The item must be unused and in the same condition that you received it
✔ The item must be in the original packaging
✔ Proof of purchase or order number is required

Items returned without prior authorization may not be accepted.

📦 Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as Final Sale

  • Discounted or clearance items

  • Customized or personalized products

  • Items that have been used, damaged, or altered by the customer

📬 Return Process

To start a return request, please contact our support team.

📧 Email: support@usyours.com

Please include the following information:

✔ Your Order Number
✔ The item you wish to return
✔ The reason for the return

Once your request is reviewed and approved, we will provide instructions for returning your item.

Unauthorized returns may not be processed.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is:

  • Damaged during shipping

  • Defective

  • Incorrect item sent

Shipping fees from the original order are non-refundable.

💸 Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–7 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

📦 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

📷 Photos or videos of the product
📦 Photos of the packaging

We will review the issue and provide a replacement or refund if applicable.

🚫 Order Cancellation

Orders can be canceled within 12 hours of purchase.

Once the order has been processed or shipped, it can no longer be canceled.

 

📦 Lost Packages

If your package has not arrived within the estimated delivery time, please contact us at:

📧 support@usyours.com

If the tracking information has not updated for more than 20 days, we will investigate the shipment with the carrier.

If the package is confirmed lost in transit, we will offer either:

✔ A replacement shipment, or
✔ A full refund

Please note that shipping delays caused by customs clearance, weather conditions, or peak seasons may extend delivery times.

📬 Delivered but Not Received

If the tracking information shows “Delivered” but you have not received the package, please follow these steps first:

1️⃣ Check with family members or neighbors
2️⃣ Check around your mailbox or delivery location
3️⃣ Contact your local carrier or post office

If you still cannot locate the package, please contact us within 7 days of the delivery date.

While we will do our best to assist you, UsYours is not responsible for packages that are marked as delivered by the shipping carrier.

📬 Contact Us

If you have any questions regarding returns or refunds, please contact our support team.

📧 Email: support@usyours.com
🌐 Website: usyours.com

Our team will be happy to assist you.